Frequently Asked Questions

# What are the available payment options?
SpaonGo accepts payment via Internet Banking (BCA klikpay, BNI Internet Banking, Mandiri Internet Banking), ATM(BCA ATM, BNI ATM, BRI ATM, Danamon ATM), Credit Card (Visa, MasterCard, JCB) and Indomaret.
# How do I make a payment for my booking?
bca-internet mandiri-internet bni-internet
bca-mobile mandiri-mobile bni-mobile
BCA ATM
1.Choose 'Pembayaran'
2.Choose 'Telepon'
3.Choose 'Telkom'
4.Type your payment code on the 'No Telepon' field(eg. 195752235137).
BNI ATM
1.Choose 'Menu Lain'
2.Choose 'Pembayaran'
3.Choose 'Telkom'/Flexi/Speedy'
4.Type your payment code on the 'No Telepon' field(eg. 0195752235137).
BRI ATM
1.Choose 'Payment'
2.Choose 'Telephone'
3.Choose 'Payment'
4.Type your payment code on the 'No Telepon' field(eg. 0195752235137).
Danamon ATM
1.Choose 'Pembayaran'
2.Choose 'Telepon'
3.Choose 'Payment'
3.Type in your first 4 digits of your payment code on the 'Kode Area' Field (eg. 0195).
4.Type in your the last 9 digits of your payment code on the 'Nomor Telepon' field(e.g. 759375803).
5.Choose 'Sumber Dana'
6.Choose 'Saving Type'
7.Choose 'Yes' if you have agreed with the amount that stated on the screen
Indomaret (indonesian only)
1.Note your payment code
2.Visit Indomaret outlet
3.Inform your payment code to indomaret cashier
4.Make sure your nominal payment
5.Pay as your nominal payment
6.Ask receipt for your Finpay transaction
7.Your Finpay transaction is done
# Has my payment been received?
Voucher will be send to your email address that used on your booking once you complete payment. If you not receive voucher although made payment, please contact our Customer Support.
# My credit card transaction was unsuccessful. How can it happen?
It takes time for credit card validation. If your first transaction was unsuccessful, please refresh your page and retry making your payment. Be aware card holder name, credit card number, validity and other information are correct. If you need further information, please contact our Customer support.
# What is discount coupon?
SpaonGo provides discount coupon which can applied to get discount applied directly upon your booking. Just put your discount coupon upon payment and discount will be applied automatically. Don’t pay more for your booking.
# Where do I could find such promotion?
To stay in touch with the latest promotion, discount coupon, and other promotions please visit SpaonGo Promotions page or register your email as SpaonGo subscriber. SpaonGo subscriber is completely free.